In an increasingly digital world, government CX leaders face the challenge of transforming citizen experience (CX) to meet evolving expectations. As governments aim to provide zero bureaucracy services characterized by efficiency, reliability, and personalization, GenAI emerges as a powerful tool.

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Read more: Leadership Perspective: Transforming Citizen Experience Through GenAI and Innovative Solutions

Telecom Review Group's Founder and CEO, Toni Eid, engaged in a fireside chat with Masayuki Kayahara, General Manager of the Service Provider Solutions Department at NEC headquarters in Japan.

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Read more: Highlights from NEC Headquarters: What's Ahead for Telecom and Advanced Technology?

In an exclusive interview with Telecom Review, Atul Purohit, Head of Technology, Cloud & Network Services, EMEA, delved into the intricacies of how APIs function within the framework of network monetization for operators, offering a comprehensive understanding of their operational dynamics and strategic significance. By elucidating the inner workings of APIs, Purohit provided valuable insights into how operators can leverage these tools to extract maximum value from their network assets.

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Read more: Nokia: Leveraging the Power of 5G to its Fullest Through APIs

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The Telecommunications and Digital Government Regulatory Authority (TDRA) has signed a memorandum of understanding (MoU) with the International Telecommunication Union (ITU) as a strategic partner of the International Center of Digital Innovation (I-CoDI).

Through this distinguished partnership, TDRA will share its leading expertise in the field of digital innovation with each of the ITU’s regional offices by hosting and providing specialized training courses.

This initiative aims to enhance international cooperation and knowledge exchange, which contributes to supporting digital development and innovation on a global level.

Recent Coverage: TDRA Achieves ISO Certification for Social Media Use in Emergencies

Established in 2020 with support from the TDRA, and in partnership with the ITU, the I-CoDI was created to offer a supportive environment for ITU members. Its focus revolves around building the capacities of global stakeholders by bringing together partners, regulators, and policymakers. The overarching goal is to equip them with new skills and flexible methods to enhance connectivity and accelerate digital transformation.

In 2022, the TDRA pledged to invest AED 5 million (over USD 1.3 million) to support the I-CoDI initiative. This investment includes hosting the I-CoDI Regional Hub for Arab States and supporting the ITU Regional Office for the Arab States in providing training and workshops. Through this investment, the TDRA aims to empower Member States in the region and encourage them to advance their digital transformation strategies.

Read More: Empowering Urban Development: TDRA's Updated Telecom Network Manual Sets New Standard

Telecom Review Exclusive Coverage: TDRA Explores Real World Digital Innovation Scenarios on WTISD

Interesting Read: TDRA Aims to Pioneer 6G Services Before 2030 in UAE

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