Bahraini telco Batelco has chosen Ericsson Expert Analytics (EEA) as a strategic solution for Customer Experience Management (CEM) across Bahrain. The rollout is underway as Batelco targets a unified CEM strategy to improve customer experience, boost network performance, and enhance operational efficiency.
(By Daniel Bar-Lev, Director, Office of the CTO, MEF)
For the sixth year running, MEF will showcase Proofs of Concept (PoC) at its big international event – this year, MEF19 in Los Angeles on November 18-22.
Swisslog, a global leader in robotic, data-driven and flexible automated solutions, is physically displaying its highly efficient order processing solutions for single items at the 39th GITEX Technology Week, being held at the Dubai World Trade Centre from October 6-10.
Winners announced and awards presented at NetEvents Global IT Summit & charity dinner San Jose, California
Avaya Holdings Corp. today previewed Avaya IX Onespace, an industry-first solution in unified communications and collaboration that expands the capabilities of the Avaya IX Workplace UC portfolio.
Nokia is showcasing a range of advanced technology solutions, including mission-critical technologies, Smart City, 5G, Internet of Things (IoT), private LTE, Artificial Intelligence (AI), advanced analytics and asset optimization for Industry 4.0 at GITEX Tech Week 2019 in Dubai till October 10. These advanced technology solutions are geared to help the industries embrace digital transformation to become more agile, secure, operationally efficient, cost-efficient and productive, and place them in a position to take advantage of the vast opportunities of the fourth Industrial Revolution. The demonstrations include solutions for several key enterprise verticals, including, mining, airports, shipping, education, energy, power, utilities, logistics and public sector.
du, from Emirates Integrated Telecommunications Company (EITC), along with NXN and TELUS Health are collaborating to roll out the TELUS eHealth solution portfolio in the UAE. This consortium complements the organizations’ focus in developing a national eHealth capability to improve the healthcare outcomes in line with the UAE Vision 2021 to provide world-class healthcare.
Addressing media and analysts at GITEX 2019 in UAE, Ericsson Middle East and Africa (MEA) President Fadi Pharaon said that commercial 5G networks are going live in the region spurring innovation for new consumer experiences and presenting new opportunities for enterprises. Pharaon also highlighted the role of 5G in driving new revenue streams emerging from the digitalization of industries.
An enhanced multi-channel platform can now guarantee customer engagement through business applications and a single API for SMS, voice and instant messaging applications, all thanks to Saudi cloud communications platform unifonic that chose the Middle East’s biggest tech event – GITEX - to launch the enhanced platform.
His Highness Sheikh Hamdan bin Mohammed bin Rashid Al Maktoum, Crown Prince of Dubai and Chairman of Dubai Executive Council, officially opened the 39th edition of GITEX Technology which is held on 6-10 October at Dubai World Trade Center.
