The world is progressively changing with the emergence of innovative technologies that have a dramatic impact on our behavior. Today's end users are looking for a more personalized experience that caters to their needs. They have a louder voice as a result of their ability to share views and rate services. This confirms the well-known saying that the customer is king!

Read more: GBI CEO: Adopting innovation and changing mindsets to become more value-centric

In a surprise move, the CEO of Mobile Telecommunication Company Saudi Arabia (Zain KSA), Mr. Hassan Kabbani, has stepped down citing personal reasons. He submitted his resignation to the Board of Directors on December 6, 2016, and his resignation was approved on the same day to be effective as of December 31, 2016. To replace Kabbani, Zain KSA has announced the appointment of Mr. Peter Kaliarpoulos as the new CEO - a position that will take effect on January 1, 2017. The Board of the Company approved this resolution on December 6, 2016.

Read more: Zain Saudi Arabia's CEO Hassan Kabanni has stepped down

Zain Saudi Arabia announces the appointment of telecom stalwart Peter Kaliaropoulos as CEO of Zain Saudi Arabia (Zain KSA), effective January 1, 2017. Peter joins the company to continue the healthy foundation of transformation and growth achieved over the past three years by Hassan Kabbani, who has decided to step down from his post for personal reasons, effective 31st December 2016.

Read more: Peter Kaliaropoulos appointed as CEO of Zain Saudi Arabia, effective January 1, 2017

UAE operator du and Zain KSA signed a Memorandum of Understanding (MoU) to develop their human resources through knowledge exchange sessions. The two operators joined hands to share experiences and operational plans during the agreed period, in addition to holding periodic workshops that address several areas of interest and development.

Read more: du cooperates with Zain KSA in knowledge exchange program

Juniper Networks, an industry leader in automated, scalable and secure networks, announced that Hatem Hariri has been appointed as general manager, Middle East and Africa. In this role, Hariri is responsible for all aspects of sales strategy, planning and operations across Juniper's entire MEA business.

Read more: Hatem Hariri appointed general manager, Middle East and Africa by Juniper Networks

Telefonica has successfully tested Nokia's XGS-PON (Passive Optical Network) next-generation fiber-to-the-home (FTTH) technology in its labs, delivering symmetrical broadband speeds of up to 10Gbps. Providing a simple upgrade path from the current GPON fiber technology deployed by Telefonica, XGS-PON will deliver faster broadband speeds to customers and facilitate Telefonica's 5G mobile network roll-out.

Read more: Telefonica prepares for 5G with successful test of Nokia's next-generation fiber technology XGS-PON

du has pledged AED1 million over the next two years in support of the philanthropic initiatives of Emirates Foundation, the national foundation of the UAE established to facilitate public-private partnerships for empowering youth, as its Gold Partner. The collaboration between the two entities will commence in January 2017 until December 2018 with an aim to invest in youth development initiatives in the UAE.

Read more: du pledges AED 1 million to Emirates Foundation to invest in UAE youth development

Batelco, in line with its commitment to support the Enterprise business sector in Bahrain, has announced the introducion of an Unlimited Calling from all Fixed PSTN (public switched telephone network) lines for enterprise customers. The new bolt-on offers great valueand will be automatically implemented by the end of December, 2016.

Read more: Batelco introduces unlimited calling for business customers

Mobily has developed counter (Anti-DDoS) attacks service for the business sector which will provide businesses with complete security from both attacks and cyber hackers which will enable the business sector with the ability to continue operations and continuity.

Read more: Mobily develop counter (Anti-DDoS) attacks service for the business sector

Modern, unified charging, billing and CRM solution will provide Iraqi customers with ease of access to new and existing mobile services, and also a faster time to market product launch by Zain Iraq.

Read more: Another milestone: Zain and Huawei launch first fully convergent billing system in Iraq

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