In an exclusive interview with Telecom Review, Telcovas’s leaders, Peeyush Singh, CEO, and Managing Director, and Punit Oza, Director of Products and Strategic Planning, discussed the company's groundbreaking 2024 telecom innovations, which are supporting operators’ transition to tech-driven models.
How did Telcovas revolutionize the telecom experience in 2024?
Peeyush Singh: In 2024, Telcovas redefined the telecom landscape across both B2B and B2C domains by merging proprietary innovations with solutions from leading technology partners. For consumers, Telcovas introduced pioneering tools like the e-SIM, Traveler SIM, and value-added services (VAS) designed for flexibility and seamless connectivity. A highlight of our B2C offerings was the Automated Roaming Assist (ARA), a multi-award-winning AI solution that transformed roaming support with real-time, AI-driven assistance, dramatically improving issue resolution speeds and elevating customer satisfaction.
In the B2B segment, Telcovas launched a secure, efficient Mobile Device Management (MDM) platform, in collaboration with a trusted partner, enabling operators to control and optimize enterprise mobile devices. Coupled with AI-powered customer experience platforms and advanced cybersecurity solutions—some developed internally, others from strategic partners—Telcovas set a new industry standard for secure, customized, and premium telecom solutions. These innovations helped businesses achieve greater operational efficiency and significantly enhanced user experience, reaffirming Telcovas as a transformative force in the telecom sector.
How can Telcovas’s solutions support operators in the telco-to-techco transformation?
Punit Oza: Telcovas understands the complexity mobile operators face in the shift from traditional telcos to tech-oriented providers (techcos). This transformation demands strategic agility, cost-efficient infrastructure, and adaptable solutions. Telcovas facilitates this shift with a consultative, tailored approach, aligning with each operator’s priorities and offering comprehensive services, from network modernization to cybersecurity and advanced analytics. Our cloud-native, AI-driven platforms, crafted by telecom subject matter experts, address unique operational challenges while reducing costs and allowing for flexible customization.
Given the diversity in network architectures across operators, Telcovas emphasizes flexibility, ensuring solutions adapt seamlessly to specific network requirements while maintaining high quality and security standards. Beyond infrastructure, we provide training for operator teams to transition smoothly into the techco model. By offering adaptable, cost-efficient solutions and hands-on support, Telcovas empowers operators to evolve profitably, enhancing customer experiences and meeting the demands of the digital economy.
What is key to delivering best-in-class connectivity, and where is Telcovas positioned in relation to this?
Peeyush Singh: Achieving best-in-class connectivity today requires not only high-quality, secure, and customizable solutions but also strong thought leadership and deep subject matter expertise (SME). Telcovas leads the industry by continuously analyzing market trends and customer needs, leveraging insights from industry experts to drive innovation in advanced networking, cybersecurity, and AI-powered analytics. This thought leadership, underpinned by our SME-driven approach, allows us to anticipate emerging challenges and offer forward-thinking solutions that adapt to evolving operator and consumer demands.
Our customizable platforms enable operators to meet specific requirements without compromising quality or economic efficiency, providing an agile framework that aligns with their strategic goals. Positioned as a trusted partner, Telcovas blends affordability, security, and tailored services to help operators deliver secure, seamless, and efficient connectivity experiences. By integrating thought leadership and SME into our offerings, Telcovas not only drives digital transformation but also empowers operators to achieve excellence in a competitive market, fostering a customer-centric and innovative telecom ecosystem.
Also Read:
Telcovas' Vision: Elevating Telecommunications to New Heights of Connectivity
Telcovas: Optimism Toward Expansion and Growth
