Qatar’s recently-unveiled third National Development Strategy (NDS3) outlines the plan for the next phase of Qatar’s development journey towards actualizing the Qatar National Vision 2030 (QNV 2030). As part of NDS3’s strategic national outcomes, Qatar aims to achieve government excellence.
This transformation will lead to the attainment of a global reputation as a premier provider of government services for citizens, residents, businesses, and institutions. The aim is to establish the nation as a leader in effective, efficient, and transparent governance.
Government Excellence
Included in its Government Excellence-2030 Targets are goals such as digitizing 90% of services provided to citizens, attaining a customer satisfaction score surpassing 85% across all services, and ensuring that more than 90% of government employees possess essential digital skills.
Marking a significant step towards enhancing the country’s digital infrastructure, Qatar aspires to attain global leadership in government services and digital government while also strengthening decision-making capabilities and accountability within government institutions.
A critical component of this strategy is the establishment of a specialized Center of Excellence (CoE) for data and emerging technologies, including Artificial Intelligence (AI). This center is expected to spearhead several vital initiatives such as the development of a comprehensive national data governance and management framework.
Strengthening central capabilities in innovation and digitization also involves revamping the service catalogue; establishing Service Level Agreement (SLA) frameworks; launching a one-stop-shop portal, delivering integrated services; enhancing customer experience at service complexes; and creating innovation labs alongside the CoEs for service design.
Compliance with SLAs within and among governmental entities is anticipated to surpass 80%.
The NDS3 notes the significance of the government’s institutional transformation which is deemed essential to facilitate the realization of envisioned progress across Qatar’s economic and social spheres.
Moreover, the government plans to design and launch centralized performance tracking and monitoring systems for government services, to improve customer experience and ensure their quality and efficiency.
Additionally, the GCC country aims to deliver world-class government-to-business (G2B) services wherein business and investor process journeys across the business life cycle will be streamlined, leveraging digitization and enhanced performance reporting. Transparency of the judicial system will also be enhanced, internal procedures will be streamlined, staff capabilities will be strengthened, and there will be an overarching enhancement in service quality.
IT & Digital Services Cluster
Driven by a sustainable growth model, Qatar has developed specialized economic clusters. Within the 'Enabling Clusters' category, there is a specific emphasis on IT & digital services. This cluster will play a pivotal role in driving the digital economy and the widespread adoption of emerging technologies. To grow this cluster and enable the local market, Qatar will accelerate the private sector’s adoption of emerging technologies through the National Applied Programs for Emerging Technology; establish the National Data & Analytics Program; advance the SMEs & Enterprises Digital Transformation Program; commercialize Qatar-based cloud capabilities on a global scale; refine the regulatory landscape; and develop a cybersecurity legal and enforcement framework.
