Saudi Arabia has once again emerged as the frontrunner in the Government Electronic and Mobile Services Maturity Index for 2023, as per the United Nations Economic and Social Commission for Western Asia (ESCWA). Holding onto its top position for the second consecutive year, the Kingdom achieved an impressive maturity score of 93 percent across the board.
H.E. Eng. Ahmed Alsuwaiyan, governor of the Digital Government Authority, attributes this remarkable achievement to the concerted efforts of government agencies in driving digital transformation. He emphasizes the unwavering support from the wise leadership, which has propelled Saudi Vision 2030 forward, fostering a digital society and leveraging cutting-edge technologies to enhance productivity and efficiency, ultimately delivering a superior experience for all stakeholders.
The Dominance of Digital Governance
The Government Electronic and Mobile Services (GEMS) maturity index evaluates 17 countries annually based on the maturity of 84 priority government services provided through portals and smart applications. Saudi Arabia stood out with a stellar performance, claiming the top spot across all indicators, with remarkable advancements in each category.
Under the Service Availability and Sophistication indicator, Saudi Arabia achieved an impressive maturity rate of 98 percent, signaling a notable increase from the previous year. In the Service Usage and Satisfaction indicator, the Kingdom scored a high maturity rate of 84 percent, showcasing significant improvement.
Notably, Saudi Arabia attained a perfect score of 100 percent in the Public Outreach indicator, marking substantial progress from the previous year with a remarkable increase.
This accomplishment adds to Saudi Arabia's growing list of accolades in the digital realm, including ranking third, globally, in the World Bank’s GovTech Maturity Index for 2022 and achieving its highest-ever ranking in the United Nations’ E-Government Development Index. The city of Riyadh also excelled on the global stage, securing the fourth position worldwide in the utilization of technology and its applications.
Saudi Arabia's steadfast commitment to digital excellence continues to set new benchmarks and propel the nation towards a digitally empowered future.
