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du, from Emirates Integrated Telecommunications Company (EITC), will be shutting down its 2G networks in the near future as per the direction of The Telecommunications and Digital Government Regulatory Authority (TDRA).

This is in line with mobile technology developments, as well as increasing demands to improve users’ overall mobile experience. The 2G network (GSM) shutdown will be phased out across the UAE and is expected to be completed by the end of 2022.

As 2G services will no longer be available, customers still using 2G devices will need to switch to 3G/4G/5G mobile-supported devices. Upgrading devices will enable high-definition voice quality, high-speed data connection, and higher internet surfing and downloading speeds. Mobile users who are currently using a 3G device on the 2G network can change their settings to 3G to avoid any service disruption and continue using their devices as normal.

Mobile phones available at all du stores and e-shop are 3G, 4G, and 5G ready. du customers are encouraged to visit the telco operator’s official website to learn more about the 2G shutdown and how to upgrade their devices.

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