Ericsson has launched its generative AI-based, next-generation NetCloud Assistant (ANA)—a virtual expert designed to simplify enterprise 5G network administration. Unlike traditional chatbots, which leverage search functions to provide links to existing resources, ANA can read, understand, and generate new text and graphical content.
ANA provides personalized responses by connecting information from multiple technical documents and unique insights from the customer’s network, drastically reducing workloads.
ANA is the first generative AI (GenAI) virtual expert designed for enterprise Wireless WAN (WWAN) networks that utilizes large language models (LLMs), with all its AI components hosted entirely within Ericsson's environment. This design ensures user and data privacy by avoiding API calls to third-party, GenAI consumer applications.
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Key Functionalities of ANA:
- Knowledge Summarization: Correlates information from Ericsson’s library of technical documentation into concise summaries personalized to the customer’s network.
- Configuration Assistance: Accelerates day one deployments with step-by-step guidance for WAN edge device configuration based on best practices.
- Enhanced Troubleshooting: Automates common diagnostic tasks and provides step-by-step instructions to troubleshoot and resolve connectivity issues, speeding up the average rate of repair.
- Policy Recommendation: Future releases will translate business requirements into recommended SD-WAN and WAN bonding policies to enhance WAN performance and application availability.
- Custom Graph Generation: Future releases will allow administrators to ask ANA to create detailed graphs that visualize more complex information not typically available in standard NetCloud dashboards or pre-canned reports.
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Transforming Network Management
Pankaj Malhotra, Head of Enterprise Networking and Security, Enterprise Wireless Solutions, Ericsson, said, "Ericsson’s NetCloud is differentiated in its ability to simplify the deployment, management, and troubleshooting of enterprise cellular networking. By investing heavily in cutting-edge AI technology, we are empowering even the most streamlined IT teams to tackle 5G administration challenges, enhancing network reliability, security, and user experience with unparalleled efficiency.”
ANA complements Ericsson’s NetCloud AIOps dashboard which serves as a vital component in transforming network management. Through an intelligent fault management system, it detects performance-driven anomalies, such as latency and jitter, specific to each customer's specific environment. By providing real-time insights into network performance, AIOps empowers IT teams to proactively address issues, leveraging ANA as needed, to ensure optimal network operations and enhance the overall digital experience.
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