YUVO has been empowering its customers with innovative data-driven solutions backed by the latest technologies to provide valuable insights that best cater to their customers’ needs. YUVO’s intuitively designed solutions integrate intelligence, targeted platforms, and a team of seasoned experts to deliver outcomes that align with superior service experiences. In an exclusive written interview with Telecom Review, Ziad Tawk, Senior Project Manager at YUVO, tackled some of the key questions regarding the company’s operations.
In what ways are YUVO’s solutions supporting operators in the global data-intensive telecom landscape?
For years, YUVO has been shaping the global telecom landscape by putting “skin in the game.” We focus on achieving real business outcomes through a strategic blend of services, expertise, and automation assets.
As telecom technology rapidly evolves, YUVO is dedicated to helping operators maximize their operational efficiency by leveraging data across customer, operational, and network domains. This enables operators to anticipate customer needs, proactively address issues, streamline communication, and deliver an exceptional ‘White Glove’ service experience.
What are the challenges for modern network operators, and how can YUVO convert them into opportunities?
As the telecom industry advances beyond 5G, operators face a series of challenges: heightened costs, urgent ROI demands, increasing customer expectations, and intensifying security needs. YUVO meets these head-on by delivering solutions such as:
- Scalable AI-Powered Automation: YUVO streamlines testing, validation, and assurance in cloud-native environments, empowering operators to pivot from maintenance to innovation and focus on customer experience and new revenue streams.
- Proactive Care: YUVO autonomously detects and resolves issues to ensure optimal service quality.
- High-Volume Automation for Cloud Migration: YUVO efficiently scales and modernizes operations in cloud environments.
Diversity is critical for leveraging today’s digital opportunities. Please tell us about some of YUVO’s key collaborative strategies aligned with this goal.
As mobile operators continually expand coverage, increase capacity, and upgrade infrastructure with the latest technologies, YUVO positions itself as an ‘assurance’ catalyst in the industry, leveraging AI and machine learning (ML) in network operations to optimize operational expenses.
- Addressing Complexity: Given the increasing complexity of technology, operators often struggle to manage the influx of network faults. In response, YUVO has reinforced its ‘Network Insight’ asset classes to provide real-time, AI-enabled insights across all network domains, empowering operators to make informed decisions quickly.
- Redefining Customer Experience: In a landscape where digital natives have transformed customer expectations, YUVO prioritizes customer-centricity in its approach. By reinventing customer experience, we ensure meaningful improvements at every stage of the customer journey, making it a key competitive differentiator.
How is YUVO poised to take on the future of connectivity? Which business sectors will be your focus areas?
As 5G networks expand, the rapid increase in coverage and speed has led to the commoditization of connectivity, intensified competition, and shrinking margins.
To fully leverage the potential of 5G, operators must transition from traditional telco models to tech-first companies. YUVO strategically focuses on the following key areas:
- AI-Geared Continuous Assurance: Ensuring optimal speed and accessibility through advanced AI capabilities.
- Revamping Operations: Capitalizing on investments in 5G, IoT and edge computing to enhance operational efficiency.
- Cybersecurity-Aware Automation: Automating cloud-native networks, edge computing, SDN-WAN, and private 5G networks with a focus on security.
- Flexible Software Environments: Offering multi-tenant solutions that provide customers with tailored options based on their specific needs.
- Streamlined Service Automation: Facilitating the automation of IaaS, PaaS, SaaS, and DaaS, along with the migration of mission-critical systems, allowing customers to easily add services.
- Intent-Based Experimentation & Automation: Leveraging AI and machine learning (ML) to drive innovation and responsiveness.
- Customer-Centric Experiences: Fostering customer Intimacy through real-time, personalized experiences.
- Digital Capability Development: Building API-first, RPA, and microservices architectures to minimize friction and accelerate time-to-market (TTM) for new services.
- ESG Reinforcement: Promoting energy-saving solutions in alignment with a climate-conscious approach.
Interesting Read: AI-Powered CapEx: Smarter Investments for Telecom Operators
