In an exclusive interview with Telecom Review at the 18th edition of the Telecom Review Leaders' Summit, Ramy Boctor, CTO of Vodafone Qatar, shared valuable insights on the future of telecom, focusing on the transformative role of 5G and emerging technologies like AI and IoT.
With Vodafone Qatar at the forefront of 5G deployment in the region, Boctor discussed how these innovations are reshaping consumer and enterprise services. From network performance improvements to enhancing customer experiences through automation and personalized services, Vodafone Qatar is setting the stage for the next era of digital transformation.
Vodafone Qatar has been a leader in 5G deployment in the region. What transformative impact will 5G have on Qatar's consumer and enterprise services over the next few years?
Over the coming five-to-six years, telecom will change a lot. Similarly, over the coming few years, our lives will change a lot. More specifically, AI is changing our lives.
Historically, telecommunications has evolved from connecting human-to-human, to human-to-machine, and now, machine-to-machine.
Then there is the beauty of 5G. Vodafone Qatar is preparing the infrastructure, ecosystem, and connectivity required for every machine to utilize AI capabilities in data centers.
How is Vodafone Qatar leveraging emerging technologies like AI, IoT, and data analytics to drive its digital transformation, and how are these technologies improving overall network performance and service delivery?
AI is not going to replace humans; it is going to make humans better. So, with the new technologies, we are moving towards a zero-touch network, seamless telecom connectivity, and very efficient digital transformation.
So, our customers will avail themselves of our state-of-the-art and latest technologies—unassisted and self-service. This opens the door for a whole new era of applications and services that our customers—whether they be consumers or enterprise customers—can leverage to build new creative ideas that not even we can fathom.
As customer expectations evolve in the digital age, how is Vodafone Qatar adapting its customer experience strategies, and what role does technology, such as automation and personalized services, play in this transformation?
We always place our customers at the forefront. The least they expect is a seamless, uninterrupted service that is guaranteed. However, with the advent of modern technologies, it is becoming easier and more feasible to provide them with uninterrupted telecom services and make these services available across all other services from our side. We aspire to achieve this without any human intervention.
To do so, customers can talk to an avatar and interact with the services themselves in-app. They can also navigate these services individually on the website. This saves them time and energy and provides a seamless interface that works without human intervention.
More from Boctor and Vodafone Qatar:
Vodafone Qatar Awarded As ‘World's Fastest Mobile Network’
Vodafone Qatar Hailed as World’s Fastest Mobile Network
Vodafone Qatar: Using Next-Generation Technologies to Simplify Customers’ Lives
Vodafone Qatar's Network Performance Excels in 2022 QoS Audit by CRA
Vodafone Qatar’s 5.5G Trial Achieves Remarkable 10+ Gbps Speed
