The Telecommunications and Digital Government Regulatory Authority (TDRA) organized an on-premises ceremony to recognize the participants aiding in the development and implementation of the first round of the Zero Government Bureaucracy (ZGB) Programme.
This recognition comes as a result of the efforts taken to enhance efficiency and flexibility in government service delivery, thus contributing to a paradigm shift in government work and improving customer experience.
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In his opening speech, H.E. Eng. Mohammed Al Ramsi, Deputy Director-General of the Telecommunications Sector at TDRA and General Coordinator of the program, stressed the relevance of the ZGB Programme in realizing the wise leadership's vision towards building a bureaucracy-free digital government that streamlines government formalities, ensuring a more efficient and seamless delivery of services to customers.
In his remarks, he said, "The ZGB Programme is a strategic step towards raising the efficiency of government work and radically improving the customer experience. This program contributes not only to saving time and effort, but also bolsters UAE's global competitiveness by providing simplified and fast-track government services.”
His Excellency added, "Thanks to our cooperation with customers and partners from the governmental and private sectors, we have successfully developed more than 20 services and processes within the first cycle/round of the program. Delivery time of many services has been greatly reduced (by up to 80%), a feat that mirrors our commitment to developing government work through innovation and employing cutting-edge technologies."
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In turn, H.E. Ramsi, commended the efforts made, stressing that such programs represent an important step in achieving comprehensive digital transformation in the UAE. He pointed out that the TDRA has succeeded in developing several services such as the ‘Internet of Things (IoT) Services Registration’ service, the ‘Customs Release Permits for Telecom Devices’ service, and the ‘Amateur (ham) Radio Permit’ service, among others.
During the ceremony, the results of the ZGB Programme were highlighted. Notably, there was a reduction in turnaround time of 50-80%, due to the implementation of AI, IoT and digital identity technologies in service delivery, which helped improve customers’ experiences and work efficiency.
The ceremony concluded by honoring employees, partners and customers who contributed to the success of the program in its first cycle/round. The TDRA expressed its appreciation for the efforts made and encouraged stakeholders to continue working as a team to unlock further achievements ahead. The TDRA also stressed the need to develop more services and processes to actualize the UAE's vision of becoming a global model for digital governance.
The ZGB Programme indicates a milestone in the digital transformation of the UAE government. It aims to achieve efficiency and swiftness in government formalities, ultimately contributing to enhancing customer satisfaction and boosting the State's competitiveness at both regional and global levels. The program reflects the vision of the wise leadership building a smart, red-tape-free government based on innovation and continuous progress. Ultimately, the program will deliver services in line with international best standards.
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TDRA Recognizes the Zero Government Bureaucracy (ZGB) Programme’s Efforts
The Telecommunications and Digital Government Regulatory Authority (TDRA) organized an on-premises ceremony to recognize the participants aiding in the development and implementation of the first round of the Zero Government Bureaucracy (ZGB) Programme.
This recognition comes as a result of the efforts taken to enhance efficiency and flexibility in government service delivery, thus contributing to a paradigm shift in government work and improving customer experience.
Latest: TDRA Concludes Participation in GITEX GLOBAL 2024
Bolstering the UAE's Global Competitiveness
In his opening speech, H.E. Eng. Mohammed Al Ramsi, Deputy Director-General of the Telecommunications Sector at TDRA and General Coordinator of the program, stressed the relevance of the ZGB Programme in realizing the wise leadership's vision towards building a bureaucracy-free digital government that streamlines government formalities, ensuring a more efficient and seamless delivery of services to customers.
In his remarks, he said, "The ZGB Programme is a strategic step towards raising the efficiency of government work and radically improving the customer experience. This program contributes not only to saving time and effort, but also bolsters UAE's global competitiveness by providing simplified and fast-track government services.”
His Excellency added, "Thanks to our cooperation with customers and partners from the governmental and private sectors, we have successfully developed more than 20 services and processes within the first cycle/round of the program. Delivery time of many services has been greatly reduced (by up to 80%), a feat that mirrors our commitment to developing government work through innovation and employing cutting-edge technologies."
Also Read: TDRA: Transforming Government Services through Digital Collaboration
Services and Tech Contributing to the UAE’s Digital Transformation
In turn, H.E. Ramsi, commended the efforts made, stressing that such programs represent an important step in achieving comprehensive digital transformation in the UAE. He pointed out that the TDRA has succeeded in developing several services such as the ‘Internet of Things (IoT) Services Registration’ service, the ‘Customs Release Permits for Telecom Devices’ service, and the ‘Amateur (ham) Radio Permit’ service, among others.
During the ceremony, the results of the ZGB Programme were highlighted. Notably, there was a reduction in turnaround time of 50-80%, due to the implementation of AI, IoT and digital identity technologies in service delivery, which helped improve customers’ experiences and work efficiency.
The ceremony concluded by honoring employees, partners and customers who contributed to the success of the program in its first cycle/round. The TDRA expressed its appreciation for the efforts made and encouraged stakeholders to continue working as a team to unlock further achievements ahead. The TDRA also stressed the need to develop more services and processes to actualize the UAE's vision of becoming a global model for digital governance.
The ZGB Programme indicates a milestone in the digital transformation of the UAE government. It aims to achieve efficiency and swiftness in government formalities, ultimately contributing to enhancing customer satisfaction and boosting the State's competitiveness at both regional and global levels. The program reflects the vision of the wise leadership building a smart, red-tape-free government based on innovation and continuous progress. Ultimately, the program will deliver services in line with international best standards.
TDRA’s Latest Moves:
TDRA Showcases ICT’s Impact on Digital Government Vision at GITEX 2024
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