The year 2024 marked a transformative phase for Ooredoo Kuwait, under the visionary leadership of CEO Abdulaziz Al-Babtain. The company achieved remarkable successes, solidifying its position as a pioneer in telecommunications and digital solutions.
These achievements were driven by a bold strategic vision that prioritized technological innovation and investment in artificial intelligence (AI) as key pillars for redefining excellence in the sector.
Throughout the year, Ooredoo Kuwait cemented its reputation as a leading provider of integrated communication services and advanced digital solutions, surpassing 2.9 million customers by September—a milestone that reflects consumers’ growing trust in its innovative services and tailored solutions.
Aligning with Kuwait's Vision 2035, the company has continued its sustainable growth trajectory, emerging as a vital enabler of the country's digital transformation journey.
CEO's Vision
"Innovation and continuous development are the cornerstones of our strategy," said Abdulaziz Al-Babtain, CEO of Ooredoo Kuwait. "Our 2024 achievements are the result of a relentless commitment to quality, innovation, and customer satisfaction. We’re paving the way for a future where technology and human capital work in harmony to drive excellence."
He added, "Our exceptional team, combined with a bold strategic vision, has positioned Ooredoo as a leader in the rapidly evolving telecommunications sector."
Transforming Digital and Technological Infrastructure
Ooredoo Kuwait invested heavily in enhancing its digital and technological infrastructure, positioning itself at the forefront of innovation. Key advancements included:
- Deployment of 5G mmWave technology, enabling faster and more reliable connectivity
- Introduction of NB-IoT solutions for smart industrial applications
- Adoption of solar-powered base stations, reinforcing sustainability efforts
- Achieving PCI DSS 4.0 certification, setting new standards for cybersecurity and data protection
Enriching Customer Experiences
Ooredoo Kuwait focused on delivering seamless services that align with customer lifestyles. Upgrades to its mobile app and enhanced multi-channel support enabled faster complaint resolution and streamlined service management, ensuring an unmatched user experience.
Pioneering Technological Advancements
The year also saw groundbreaking achievements in technology for Ooredoo Kuwait, including 5.5G technology, where successful trials of next-gen networks have offered enhanced speed, reliability, and capacity. In terms of data protection standards, Ooredoo Kuwait received PCI DSS 4.0 certification in recognition of its cybersecurity excellence.
Strategic Partnerships Driving Progress
Ooredoo Kuwait has established impactful collaborations with both the OTT Entertainment Platform '51,' developed in partnership with the Ministry of Media, and Aura Mobile Launch, a groundbreaking service in collaboration with Alshaya Group, combining connectivity with exclusive retail rewards.
Empowering Human Capital
Ooredoo Kuwait prioritized talent development by increasing leadership roles held by Kuwaitis to 95%, offering flexible work environments, launching training programs for professional growth, and promoting gender equality and inclusivity.
These efforts established Ooredoo Kuwait as an employer of choice, particularly among young professionals.
Sustainability Efforts
Furthermore, Ooredoo Kuwait showcased its environmental commitment by implementing solar-powered hybrid solutions across 26 sites and optimizing energy use in data centers. This aligns with global sustainability goals and reflects the company’s dedication to reducing its carbon footprint.
Looking Ahead
As Ooredoo Kuwait reflects on a transformative 2024, it remains steadfast in its mission to drive technological advancements, elevate customer experiences, and shape Kuwait’s digital future.
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