Zain KSA announced today that it has completed a large-scale digital transformation program with Netcracker Technology. The complex business support system (BSS)/ operations support system (OSS) transformation across all lines of business was successfully achieved in less than three years.
With the new cloud-based BSS/OSS in place, Zain KSA will further enhance customer experiences, scale its business ecosystem, and expand across adjacent markets, including fintech, Internet of Things (IoT), and cloud computing services. The transformation also supports enhanced operational efficiencies, as demonstrated through a 50% decrease in product development time and customer line activation time.
Zain KSA partnered with Netcracker on a comprehensive, full-stack, AI-driven IT transformation, based on the Netcracker Digital Platform—the foundation for a cloud-native digital BSS and OSS solution—as well as Netcracker’s comprehensive suite of managed services. The project included replacing Zain KSA’s existing IT stack and migrating customers to the new cloud-based systems.
Executive VP of Information Technology at Zain KSA, Eng. Maha Al Qernas, stated, “Transitioning into a cloud-based BSS/OSS is a new milestone for Zain KSA’s advanced digital ecosystem. This transformation, achieved through our strategic partnership with Netcracker, aligns with Zain KSA’s goal to create fully digital journeys for our individual and enterprise customers. We are proud that we have leveraged the market’s demand for 5G Standalone (5G SA) technology. Our cloud-based systems support a broad range of innovative use cases, enriching our capabilities in 5G, setting a new benchmark in connectivity, and enabling transformative experiences for customers across the Kingdom and beyond to continue to empower a tech-enhanced quality of life in Saudi Arabia.”
“We are extremely honored to play a role in this significant transformation program with a leader in the 5G space and a disruptor in the market,” added Benedetto Spaziani, General Manager EMEA at Netcracker. “Zain KSA has been at the forefront of adopting new technologies and bringing innovative services to customers, and we look forward to being part of its ongoing success.”
Zain KSA started updating its BSS/OSS systems in late 2021. The initiative aims to enhance customer experiences and improve cybersecurity, aligning with Saudi Vision 2030 and the nationwide digital transformation.
More on Zain KSA:
Zain KSA Achieves SAR 10.4 Billion Revenue Milestone, Highlights 5G Innovation
Zain KSA: Enabling Saudi Arabia’s Digital Future with Sustainability
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